Get help tickets closed quicker than ever before. iiQ Ticketing contains a suite of management tools designed to help K-12 IT teams handle support requests across an entire district.
Features that make it simple to organize your team’s workload.
TICKET PRIORITY
Stay on top of critical tickets.
Tickets can be automatically escalated, the longer they remain open. Set priority levels for different ticket types, ensuring urgent requests always land at the top of your team’s inbox.
FILTER ENGINE
Find exactly what you’re looking for.
iiQ Ticketing has powerful filtering capabilities that allow users to sort tickets by issue type, location, priority, hardware model, and more.
CUSTOM VIEWS
Focus your view.
Save user-defined filters as custom views. Custom views are live-updating and can be shared with stakeholders, keeping everyone on the same page.
TICKET FLYOUT
Jump into a ticket without losing your place.
The Ticket Flyout allows users to quickly view ticket details, without leaving their current view.
With iiQ Ticketing, help requests are structured so that agents have all the information they need to begin working a ticket immediately.
Details at a glance
Issue type, location, model, and ticket priority are displayed at the top of each ticket.
Record resolution actions
Document the steps that are taken to close a ticket. Quickly record the actions and efforts taken in a few keystrokes.
Track ticket progress
Track every change made to a ticket. User actions, comments, automated operations, and outgoing ticket-related emails are recorded in the ticket timeline.
Keep everyone in the loop
With ticket followers, easily add other agents or managers as followers to keep them notified of progress made on a ticket.
Reference important data
Custom fields capture data during submission and are easily visible, ensuring that agents have the necessary information to work a ticket.
Measure performance
Assign Service Level Agreements to tickets based on model or issue type. Track team performance to ensure timely resolution.
Share winning solutions
Knowledge Base articles are recommended based on issue type — automatically directing team members or requestors to appropriate help resources.
Work tickets on the go
Don’t sacrifice performance in the field. Native iOS and Android apps provide team members the power of iiQ Ticketing at their fingertips.
Protect student data
iiQ Ticketing is FERPA-compliant. Automatically flag and suppress sensitive data from outgoing communications.
iiQ Ticketing contains a suite of productivity enhancements that ensure your teams are working efficiently.
TICKET TEMPLATES
Create templates for common requests.
Generate pre-populated tickets with a single click. Create ticket templates for commonly submitted tickets, and save district call centers an enormous amount of time.
RULES ENGINE
Compose powerful automated actions.
Rules Engine automatically sorts and routes tickets, assigning priority, service level agreements, and appropriate teams or agents to each help ticket.
LEARN MORE
BATCH ACTIONS
Get more done with less clicks.
Close tickets in bulk. Apply resolution actions, reassign tickets, and change the status of multiple tickets at once. Combine tickets into work packages, where tickets can be grouped and worked in bulk, or in succession.
Facilities Management
Selecting and Implementing a Maintenance Ticketing System
Efficient maintenance operations aren’t just a necessity for industrial giants or high-tech firms. They’re a game-changer across the board, including sectors like educational institutions and universities. The right maintenance ticketing system can transform the controlled chaos of maintenance r …
March 5, 2024
Help Ticketing
8-Step Project Plan for Rolling Out a Help Desk Ticketing System
The success of your K-12 IT support team often comes down to how well students and faculty make use of your help desk. You might launch your help desk at the start of the year and assume that all your support requests will be managed effortlessly. Unfortunately, without a proper project plan, your n …
October 2, 2023
Best Practices, Help Ticketing
How To Build a Help Desk Knowledge Base: The 5-Step Guide for K-12 IT Admins
Building a comprehensive knowledge base can be challenging. Read this guide for tips on how to launch a help desk knowledge base that meets your district’s needs.
December 1, 2021
Ready to Talk?
Discover what Incident IQ can do for your district.
REQUESTER DASHBOARD START A NEW TICKET Click one of the “NEW TICKET” buttons to begin. You can also begin a New Ticket by selecting from the QUICK TICKETS menu on the Requester Dashboard. These are tickets that have been favorited, as they are used most often.
Incident IQ is designed to streamline K-12 support processes across the board and provide insights into the performance of technology resources within a school or district.
Incident management is the process of managing IT service disruptions and restoring services within agreed service level agreements (SLAs). The scope of incident management starts with an end user reporting an issue and ends with a service desk team member resolving that issue.
From the Enterprise menu of the Enterprise Manager console, select Monitoring, then Incident Manager. The Incident Manager page appears, showing all open incidents. Select any incident from the list in the table. In the Tracking section, click More, then Create Ticket, as shown in Figure 3-5.
Ticket management software can help optimize support services by automating the handling of tickets through their lifecycles. Ticketing management software is built to use the communications you receive from emails and other channels to automatically generate tickets based on the included information.
A ticketing system is software that helps companies manage and process customer requests. Each request generates a unique ticket number. Tickets can be created through various channels, such as email, web forms, or through the integration of social media channels.
Apart from regular system maintenance, Solve iQ's patented Just-In-Time Engine focuses resources on the apps you are using. Solve iQ software takes the frustration and time out of finding and updating common device related software and drivers. Save time updating and do the things you enjoy most.
Formally referred to as “intellectual quotient” tests, IQ tests come in many forms. They can help diagnose intellectual disabilities or measure someone's intellectual potential.
You can submit a support ticket while signed into integrator.io using the Help menu in the top, left-hand side of the screen.Select Submit a ticket and continue on to create your ticket through integrator.io.
Introduction: My name is Pres. Carey Rath, I am a faithful, funny, vast, joyous, lively, brave, glamorous person who loves writing and wants to share my knowledge and understanding with you.
We notice you're using an ad blocker
Without advertising income, we can't keep making this site awesome for you.
